Who We Are and Why This Document Matters
Background to This Policy
wira44 is an online casino and sports betting platform operating under international licensing, providing services to adult players in Malaysia. In managing this platform, we collect certain personal information from members who register and use our services.
This Privacy Policy is a binding agreement between wira44 and you as a registered user. This document outlines the types of data we collect, the reasons for collection, how the data is used, the retention period and your rights as the owner of that data.
By registering an account or continuing to use wira44's services, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision here, you are advised not to continue using our platform.
What Information We Collect
Personal Identification Data
This information is collected during the account registration and verification process:
- Full name as stated on your identity card (MyKad)
- Identity card number or passport number
- Date of birth for age verification purposes
- Current residential address
- Registered email address
- Mobile phone number
- Username and password (encrypted)
Financial and Transaction Data
Information related to financial activity on our platform:
- E-wallet information (Touch 'n Go eWallet, ShopeePay)
- DuitNow or FPX account details (online banking)
- Crypto wallet addresses (USDT, BTC, ETH) where applicable
- Deposit and withdrawal history records
- Transaction amounts and timestamps
- Payment verification status
Activity and Game Data
Records related to how you use our platform:
- Game and betting history
- Slot, live casino or sports betting preferences
- Aggregate win and loss statistics
- Bonus and cashback usage records
- Login and logout activity
Technical and Device Data
Information collected automatically while you browse the platform:
- IP address and network information
- Web browser type and operating system version
- Device type (laptop, mobile phone, tablet)
- Session cookie and persistent cookie data
- Pages visited and time spent
- Referral source (if coming from another site)
How We Use Your Information
Main Purposes of Data Processing
wira44 processes your personal data based on contractual necessity (to deliver the services you registered for), legal requirements (anti-money laundering compliance) and our legitimate interest in operating a safe and fair platform. The specific purposes are as follows:
- Account management: Registering and verifying your identity, processing logins and managing your member profile and VIP tier.
- Financial transaction processing: Verifying and recording all deposits and withdrawals, including payments via Touch 'n Go eWallet, DuitNow, FPX and crypto.
- Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access and maintaining platform integrity.
- Regulatory compliance: Meeting obligations under the international licensing that governs our operations, including Know Your Customer (KYC) requirements.
- Customer service: Responding to enquiries, resolving complaints and providing technical support via live chat and email.
- Platform communications: Sending notifications related to your account, transaction status, bonus updates and other important information.
- Service improvement: Analysing aggregate usage patterns to improve platform performance, interface and user experience.
- Responsible gambling: Monitoring gameplay patterns to identify signs of problem gambling and provide the necessary support.
Who Your Data Is Shared With
Disclosure to Third Parties
wira44 upholds strict data protection principles. Your personal information will not be sold, rented or disclosed to any third party for commercial purposes without your consent. However, there are limited situations where data sharing is necessary:
- Payment processors: Transaction data is shared with trusted payment gateway providers (Touch 'n Go, DuitNow, FPX, crypto processors) solely to enable transactions to be processed.
- Platform technology providers: Game software providers such as PG Soft, Pragmatic Play, JILI and Spribe may receive limited session data for technical purposes and to ensure games function correctly.
- Regulatory bodies: Data may be shared with licensing authorities or relevant regulatory bodies if required by law or regulatory directive.
- Law enforcement: In cases of fraud, money laundering or other criminal activity, we may be required to disclose information to the relevant authorities.
Data Storage and Security Measures
Data Retention Period
Your personal information is retained for as long as your account is active and for the period required by legal and licensing obligations after the account is closed. Financial transaction data is generally kept for as long as required by applicable anti-money laundering regulations.
Once the retention period ends, your data will be securely deleted or anonymised in accordance with established internal procedures.
Technical Security Measures
wira44 uses a combination of technical and organisational measures to protect your data:
- 256-bit SSL/TLS encryption for all data in transit
- Passwords stored in unreadable hashed form
- Firewalls and intrusion detection systems
- Role-based access controls for staff
- Regular security audits
- Two-factor authentication for large transactions
Your Rights as a Data Owner
As a registered wira44 member, you hold rights protected under Malaysia's Personal Data Protection Act (PDPA). To exercise any of the rights below, please contact our customer support team.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If any information is inaccurate or out of date, you have the right to request that a correction be made without delay.
Right of Erasure
In certain circumstances, you may request deletion of your personal data from our systems.
Right of Restriction
You may request that the processing of your data be restricted in certain situations provided for by law.
Right to Object
You have the right to object to the processing of your data for marketing purposes or in certain other circumstances.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another platform.
Use of Cookies on the wira44 Platform
Types of Cookies Used
Cookies are small text files stored on your device by your web browser when you visit our website. wira44 uses several categories of cookies:
- Essential cookies: Required for basic platform functions such as login session verification, security and transaction integrity. These cookies cannot be disabled.
- Performance cookies: Collect anonymous information about how the website is used to help us improve the overall user experience.
- Functional cookies: Remember your preferences such as display language and personal settings to provide a more consistent experience.
- Analytics cookies: Help us understand navigation patterns on the platform in aggregate for service improvement purposes.
You can manage or disable cookies through your web browser settings. However, please be aware that disabling essential cookies may affect platform functionality and you may not be able to log in or complete transactions smoothly.
Changes to This Privacy Policy
Change and Update Notice
wira44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be announced through one or more of the following channels:
- A prominent notice on the platform's main page for at least 30 days
- A notification email to your registered email address
- A pop-up notice upon login on your first visit after the change
Your continued use of the wira44 platform after the effective date of any amendment is considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we manage your personal data.
Data Privacy Enquiries
Live Chat 24/7
Our customer service team is available to assist with privacy and data security enquiries via live chat, operating around the clock, 24 hours a day, 7 days a week. This service is available in Bahasa Melayu and English.
Email Contact
For privacy enquiries that require official documentation or written requests, please contact us by email. We will review and respond to your request within a reasonable time.
Email address: